Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Navanya. The terms “we”, “us” and “our” refer to Navanya (operated by JBL Spices). Navanya operates this website and store, including all related information, tools, products and services (collectively, the “Services”) to provide you with a curated online shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, browsing, or purchasing from our store, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and Refund Policy. If you do not agree, please do not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or are accessing the Services under parental supervision.

You agree to provide accurate, complete and current information for all purchases and account details. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.

SECTION 2 – PRODUCTS

We make every effort to display our products accurately. However, product colour and packaging appearance may vary slightly depending on your device settings.

As our products are food items, natural variations in colour, aroma or texture may occur.

All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Your order is confirmed only after payment is successfully processed and we send an order confirmation.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Cancel orders due to pricing errors or stock issues

If we cancel an order after payment, a full refund will be issued.

All purchases are subject to our Refund Policy.

SECTION 4 – PRICING & PAYMENTS

All prices listed on our website are inclusive of applicable GST unless otherwise stated.

Shipping charges, if applicable, are displayed at checkout.

We reserve the right to modify pricing, promotions or discounts at any time without prior notice.

You agree that:

  • All payment information provided is accurate

  • You are authorised to use the chosen payment method

  • You will pay all charges including applicable shipping fees

SECTION 5 – SHIPPING & DELIVERY

Delivery timelines provided are estimates only.

We are not liable for delays caused by courier partners, weather conditions, regulatory restrictions, or other events beyond our control.

Once an order is handed over to the shipping carrier, risk of loss passes to the customer.

For full details, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website — including logos, brand names, product names, text, images, graphics and design — is the property of Navanya and is protected under applicable Indian and international intellectual property laws.

You may not reproduce, copy, distribute or exploit any content without our written permission.

SECTION 7 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites or tools. We are not responsible for the content, policies or practices of third-party services.

Your use of third-party services is at your own risk.

SECTION 8 – SHOPIFY PLATFORM

Our store is hosted on Shopify. Any purchases made through our website are transactions directly between you and Navanya. Shopify is not responsible for the products sold or any disputes related to purchases.

SECTION 9 – FEEDBACK & REVIEWS

If you submit reviews, suggestions, or feedback, you grant us the right to use, reproduce, and publish such content for marketing or business purposes.

You agree that your feedback will not be unlawful, defamatory, abusive or misleading.

SECTION 10 – ERRORS & INACCURACIES

We reserve the right to correct any errors, inaccuracies or omissions related to product descriptions, pricing or availability without prior notice, including after an order has been placed.

SECTION 11 – PROHIBITED USES

You may not use our Services:

  • For any unlawful purpose

  • To violate any Indian law or regulation

  • To infringe on intellectual property rights

  • To transmit malicious code or spam

  • To misuse our website or interfere with its security

Violation may result in termination of access.

SECTION 12 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind, except as required under applicable Indian law.

We do not guarantee uninterrupted or error-free service.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Navanya shall not be liable for any indirect, incidental or consequential damages arising from your use of our Services or products.

Our total liability shall not exceed the amount paid for the product purchased.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Navanya, its affiliates and service providers from any claims arising from your violation of these Terms or misuse of the Services.

SECTION 15 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

SECTION 16 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of changes.

SECTION 17 – CONTACT INFORMATION

Navanya (Operated by JBL Spices)
Email: support@jblspices.com
Registered Address: [FLAT-2E, CRESCENT APARTMENTS, 208 NSC BOSE ROAD, KOLKATA, PIN : 700 040, WEST BENGAL, INDIA]
GSTIN: [19ADWPB2604E!ZP]